Djarum Black Shop

• Where do you ship the orders? we ship the orders to USA, Europe, Asia Pasific Countries

• What shipping service do you use?  for all order we use only registered mail service

Shipping Destination
3 - 14, 28 days (maximum days) Business Days to USA, Africa and Europe.
3 - 7 Business Days to Asia and Australia

• How to track my order ? you can go here http://ems.posindonesia.co.id or you can contact me to track it for you using your tracking number we gave.

• What payment gateway do you use?

we use Paypal as our payment gateway, it is secure payment gateway because they use SSL (secure socket layer) to encrypt every payment, plus you pay at PayPal secure page not in our page, so you don't have to worry about the security.

• Why do you use PayPal Payment Request Email instead of PayPal Shopping Cart?

Since PayPal doesnt' allow direct tobacco selling in their shopping cart system, we choose PayPal Payment Request Email so you can still buy cigarette in our place easily, because you buy the cigarette not as tobacco related products but as goods only.

Personal note for cigarette purchasing:
UNITED STATES; United states customer may buy 1, 3, 7 cartons or more as long for personal comsumption only. there is no duty taxes charged and passed custom clearance easily.
European Countries, Australia, Canada: we suggest you to order only 1 carton per order if you are not willing to pay duty taxes. the maximum quantity for international acceptance limit is 10 packs or 200 cigarettes. however we can not guarantee that no duties will be charged as the policy for importing tobaccos is vary from place to place. if you place more than one carton of 10 packs you will always have to pay duty taxes.
Exception: UK and GERMANY customs accept limit of 50 cigarettes only, so you will always must pay the duty taxes.
If you feel duty taxes in your country does not cost you so much, you may consider to place larger quantity order to get cheaper price benefits.

How I can order the cigarettes?
* Browse our site; feel free to choose the product that you interested in.
* Click Order Button to order product, you will go to our shopping cart and
* After you finish with shopping cart you will get order number, write down this order number
* You will get an auto reply email regarding our instruction how to make payment.
* We will send you PayPal Payment Request email ASAP so you can pay directly in PayPal secure page.
* Payment is in USD only.

We offer numerous ways to send payment. These ways are with Debit/Credit Cards (Visa, Master Card, American Express and Discover) thru PayPal. it's safe because PayPal use SSL (Secure Socket Layer) to secure the shopping experience.
Is your site provide refunds? We are very sorry don't accept money refund, please check your country's custom before order the products. we are not responsible for the custom hold by your local custom.