Djarum Black Shop

djarumblackshop.com is committed to quality products and services, your satisfaction is 100% guaranteed!

If for any reason you receive the goods in bad conditions, you can take advantage of our 14-days Return Policy and 100% Satisfaction Guarantee.

With prior authorization and within 14 days (maximum days) of delivery of a shipment, you may return any item you purchased from djarumblackshop.com, for any reason, for a free replacement.

it needs 14 days to arrive at us, so after we checked the product is available for money return condition, we will refund your money.

Return Instruction

You must contact us with the following details in order for us to authorize a return:
Order #, First & Last Name
Item #(s) you want to return
Specify reason for return: damaged, received incorrect item, quality of item not as expected, etc.
Wait for our Customer Service team to e-mail you with your Return Authorization & Instructions.
Rest assured, we will reship it to you at no additional cost-we will take care of the shipping charges as well, after we receive returned goods.

Return Address

Use this address to return :
Yosafat Ariel Boham
Ruko Vila Nusa Indah 5 Blok SB1/18
Ciangsana
Bogor, West Java
Indonesia
Post code(zip): 16968

Custom Office Check-in

Some Country need to pay Duty Taxes for over limit Cigarettes
If your packages held by customs for along time, please contact your custom office.
EMS office and Indonesia Cigarettes cannot help you to pickup your packages from custom office or return Back to Indonesia.